Thursday, April 16, 2009

Killer Secrets for Closing the Sale by Brian Tracy
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"Inherently, each one of us has the substance within to achieve whatever our goals and dreams define. What is missing from each of us is the training, education, knowledge and insight to utilize what we already have." --Mark Twain
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FACT: Selling is the only profession wherein your potential earnings are beyond what 95% of the world's population could ever earn - but only if you know how to close the sale.
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Selling is a wonderful profession -- but because it is oftentimes difficult to become successful at it, it is also considered one of the toughest professions in the world.
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As a salesperson, you need to be thankful that making the sale is so difficult, because if it were easy, the field would be flooded with amateurs -- and the amount of money you could earn would be greatly reduced. Your job is to find ways to make the sales process easier so that you can become one of the highest paid people in your field, if not the world.
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The Major Challenge in Selling
Closing the sale is perhaps the most stressful and challenging part of the sales process. This is where the rubber meets the proverbial road.
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There are secrets I know that can unlock the real firepower that lies dormant in your very own selling skills, and these secrets will change the course of your sales career forever.
Here are 3 closing secrets that can easily triple your sales in the next 90 days.
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Killer Closing Secret #1: The Preference Close
The first technique is the Alternative Close -- also called the Preference Close. It is based on the fact that people like to have choices. They don't like to be given what may sound like an ultimatum to either buy it or not buy it.
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To apply this technique, you simply structure your close by saying, "Which of these would you prefer, A or B?"
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With the alternative close, whichever one the customer selects, you would have made a sale either way. You should always try to give the customer two choices. Even if you are selling a single product, you can give him two choices with regard to payment, or delivery. For example, "Would you like this delivered to your office or to your home address?" "Will that be MasterCard or Visa?" "Would you like the ATM 26 or the ATM 30?" And so on.
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Killer Closing Secret #2: The Secondary Close
The second closing technique is the Secondary Close. This is extremely popular. It is a way of helping the customer make a big decision by having him make a small decision that infers the big decision. Instead of asking the customer to go ahead with the product or service, you ask a question about a peripheral detail, the acceptance of which means that he has decided to buy the larger product.
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For example, you could ask, "Would you want this shipped in a wooden crate, or would cardboard be all right?" "Would you like us to include the drapes and rods in the offer?" "Did you want the standard rims or would you like the customized racing rims on your car?"
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In each case, if the customer agrees to or chooses the smaller item, he has indirectly said, "yes" to the entire offering. People often find it easier to agree to small details than they do to making a larger commitment. That's why this is sometimes called the Incremental Close, where you get commitment bit by bit to the entire offer.
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Killer Closing Secret #3: The Authorization Close
The third closing technique is the Authorization Close, which is often used to conclude multimillion-dollar transactions. At the end of the sales conversation, the salesperson simply asks if the prospect has any questions or concerns that haven't been covered.
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If the prospect has no further questions or concerns, the salesperson takes out the contract, opens it up to the signature page, places a check mark where the customer has to sign, and pushes it over to him saying, "Well then, if you will just authorize this, we'll get started on it right away." The word "authorize" is better than the word "sign." A check mark is better than an X. Offering to "get started right away" is better than sitting there hoping for the best.
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However you do it, be prepared to ask for the order in whichever ways seem appropriate at the moment.
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Brian Tracy
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"Motivation alone is not enough. If you have an idiot and you motivate him, now you have a motivated idiot."
Jim Rohn
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Dreams are Magic Sparks by Vic Johnson (excerpted from Day by Day with James Allen)
"Dreams are the seedlings of realities." - As A Man Thinketh
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Look slowly around you. All that you see at this moment was one day but someone's dream - a "seedling of the reality" it was to become. In our lifetime we have benefited greatly from the dreams of so many.
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Mandela, Mother Teresa, Einstein, Gandhi, Spielberg, Disney, Gates and the list could go on and on and on -- all began with a dream. Who could forget one of the most powerful speeches of all time by Dr. Martin Luther King, "I Have a Dream". While we haven't become the color-blind society we should be, go back and read the speech and see how far we've come since Dr. King first spoke those "seedlings" into reality.
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At the 1996 Atlanta Olympics, Celine Dion performed a song called The Power of the Dream.
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"Deep within each heart,
There lies a magic spark,
That lights the fire of our imagination&
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Your mind will take you far
The rest is just pure heart,
You'll find your fate is all your own creation."
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Sounds a lot like James Allen, doesn't it?
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So maybe you don't see yourself as a Mandela or Mother Teresa. But if you haven't already discovered it, deep inside you there is a dream. It was put there by the one who created you, as we are told in Jeremiah 29:11, "For I know the plans I have for you, plans to give you hope and a future."
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Ralph Marston, whose Daily Motivator has brightened my day for some time now, writes, "On a regular basis, take time to imagine the very best that life can be. Step aside for a moment from the day-to-day concerns of life. Re-establish contact with your highest goals and most treasured dreams. Remind yourself of the beautiful possibilities that life holds for you. Renew your determination to bring them to fruition.
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"Spend some quality time with your dreams. They are real to the extent that you value them. To the extent that you commit to them and work for them, they will come true."
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The final verse of Celine's song ends with:
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"There's so much strength in all of us,
Every woman, child and man,
It's the moment that you think you can't,
You'll discover that you can."
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And that's worth thinking about.

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